How Do I Get Rid of a Review on Google?
Before ownership your products or using your services, people read reviews about your business. They look at positive and negative reviews to help determine if they'll become your next customer.
But what do you do if you have reviews on Google you don't want? Is there a way how to delete a review on Google?
On this folio, nosotros'll tell yous how to remove Google reviews from your Google Business Contour. Plus, we'll provide steps you tin can take to remove bad Google reviews without removing them.
If you need help managing negative reviews, browse our review management services today!
How to remove Google reviews posted by others
When someone leaves a negative review on your Google Business Profile, your immediate reaction is to delete the review. You don't desire people to say bad things about your company because you're worried about how it will bear upon your reputation. 
Unfortunately, removing Google reviews isn't every bit simple equally going to your profile and deleting them.
Google doesn't give companies the option to delete negative reviews because all feedback, both positive and negative, helps maintain actuality.
People rely on reviews when deciding whether to brand a purchase.
Not surprisingly, eighty% of people say online reviews have changed their minds about a buy.
Reviews accept a substantial impact on the heir-apparent'due south journey, so Google doesn't allow you to remove bad reviews from your Google local listing. The only time you may go a bad review removed is when it's a fake review.
How to remove fake Google reviews
Google lets you delete fake Google reviews, but they must check the review outset. To written report a fake Google review, follow these steps:
- Go into your Google Business concern Profile account
- Cull "Reviews" from the left-hand menu
- Select the imitation review
- Click on the three-dotted bar in the right corner
- Click "Flag as inappropriate"
Past following this procedure, you'll get the reviewer'due south feedback sent to Google. Google tin can so evaluate it to see if the review is false.
If you're looking for a more straight manner to remove simulated Google reviews, contact Google directly.
- Go to your Google Business Contour dashboard and notice "Support" in the carte.
- From that bespeak, you tin can talk with Google via phone, conversation, or e-mail.
This selection allows y'all to get in contact with Google faster to remove the review.
Google will not remove the review if information technology is an authentic experience by a real user. Nevertheless, if it's a genuine review that wasn't meant for your business, you can still appeal to have it removed.
For steps on how to remove negative reviews, jump to the next section!
From 1-star to 4-stars: How to remove Google reviews without actually removing them
Removing negative Google reviews isn't equally simple as deleting them. If the reviews are accurate, you have to accept an alternative approach to "remove" those reviews. The all-time thing you can practise is address the reviewer and try to set up the situation.
Let's take a look at five steps you lot tin can take to remove Google reviews posted by others.
ane. Don't react negatively
When you first receive a negative review, your initial reaction may be to lash out at the person who left the review. You're passionate about your business organisation, so it's piece of cake to go upset when people say bad things about your company.
The first pace in handling negative reviews, however, is not to react negatively.
If yous react desperately to someone's review, it volition merely make your business look worse. People will encounter your business organisation every bit unprofessional.
It also leaves people feeling skeptical almost your company considering you lot don't acknowledge issues with your products or services. 
As you tin see from this example, the owner's response was passionate and angry. While it may have felt skilful for the owner, this response leaves a lasting negative impression on the client and causes others to view that business negatively.
To prevent more negative Google reviews, don't react negatively to feedback from your clients.
Remember — bad reviews happen and aren't the end of the globe! It's common to have a mix of negative and positive reviews.
People trust your profile more when you accept positive and negative reviews because your profile appears more 18-carat. If y'all just had 5-star reviews, people would remain skeptical every bit to whether the comments were authentic.
People intendance well-nigh others' negative experiences, but they care more than about how you handle those negative experiences.
So, take a jiff and get set to address the negative feedback positively. Retrieve, there are best practices for responding to negative reviews.
2. Evaluate the review
If you desire to know how to remove Google reviews, first by evaluating the review.
First, institute that the review is authentic.
Sometimes you'll get simulated reviews from competitors or people who never interacted with your business organization. Yous may even get reviews that aren't for your visitor, like this instance of someone leaving a review about a haircut on a florist's Google contour! 
For reviews that appear simulated, follow the before steps above on reporting and flagging false reviews.
Even if you think the review is fake, y'all should compose a response.
Information technology takes Google fourth dimension to remove false reviews, ranging from 5 days to as many as 20 days. In that time, you lot could have dozens of people viewing your profile who don't know that the review is false.
Whether accurate or faux, cheque the review'southward content. Try to verify that the person filing the complaint was an bodily customer.
Yous may have a record of their buyer'south journeying that tin can aid you evaluate their experience better.
Wait at the situation described in the review. You'll want to take notes on the details then you can compose a 18-carat response.
In one case you've evaluated the negative Google review, you lot'll write your response.
iii. Compose a genuine and straightforward response
The adjacent step to remove Google reviews posted by others involves composing an honest reply. You must make your customers feel heard. Keep your response brief, just ensure y'all admit their trouble.
Information technology's too ideal that you lot respond to these reviews rapidly.
Typically, y'all'll want to respond to a negative review inside 24 hours of its posting. A fast response shows dedication to providing the all-time client service. Don't have the fourth dimension to dedicate to responding to reviews?
Utilize review management services, which tin can help you stay on acme of and respond to all your negative and positive reviews.
If y'all want to handle review direction on your own, follow these steps for providing a genuine and straightforward response:
- Own up to the complaint
If you want to know how to remove Google reviews posted by others, start by owning the claim. Don't pretend similar information technology didn't happen or that it isn't valid. If y'all don't have responsibleness for the complaint, it will only make customers angrier with your company.
- Apologize
Fifty-fifty if information technology's not your mistake, apologize for the negative feel. Don't blame the reviewer or accuse them of lying. Apologizing for the faulty product or poor experience goes a long way in removing negative Google reviews and turning them into positive ones.
Recall — sometimes, people want you to recognize their event and feel heard. A simple amends goes a long way in showing these customers that you lot listen to them and recognize their negative experiences.
- Offer a solution
People want your company to take action when they accept a negative experience. If you want to know how to remove Google reviews that share a bad feel, offering a solution to the person'south problem.
Whether information technology's a solution or reconciliation, yous must endeavour to prepare the state of affairs.
Don't leave a annotate like, "We're sorry this happened," and that's it. Offer solutions or opportunities to prepare the situation.
When you offer solutions, follow up with them.
Don't make empty promises and say yous're going to take action and then do nothing. Follow through to help remove negative reviews from your profile.
You must offer fixes for your hereafter customers to meet.
They want to know how you handle a dissatisfied customer. If you're providing solutions and reconciliation, these prospective clients volition feel more comfortable choosing your concern.
4. Fix the situation
If you want to know how to remove Google reviews that negatively impact your business concern, gear up the state of affairs. This part is the hardest for companies because it often requires evaluating your process, products, or customer service to make changes.
Information technology's hard to admit when a trouble is your system's mistake, just if you keep getting negative reviews well-nigh the aforementioned issue, it's time for change.
Let's say you're a coffee mug company and sell insulated travel mugs. People buy them and go on leaving reviews about how your coffee mugs are cheap because the lid never stays on, causing constant spills.
If multiple people have the same experience, y'all need to review and improve your products. This arroyo saves you lot time in the long run, too.
In this case, improving your travel mug to have a secure lid leads to less negative reviews and, potentially, more sales. Improving your procedure or products is well worth the investment because it leads to a more than positive experience and a healthier bottom line.
The same procedure applies if y'all offer services.
If people leave reviews and proceed proverb that they feel scammed nigh your pricing, you may demand to alter how you present pricing on your website and to clients.
5. Stay vigilant with your reviews
If you desire to know how to remove bad reviews from Google local, stay on peak of your reviews. Y'all can't remove Google reviews if you aren't on top of them. Bank check your local listing frequently to see if you lot're getting new reviews.
When you're proactive nearly your reviews, you build a meliorate reputation for your business organisation.
People will meet that you lot take the fourth dimension to accost issues and assistance solve issues.
This vigilance can encourage previously dissatisfied people to modify their reviews, too, because you're on elevation of their concern and willing to solve it fast.
Past staying alert and resolving bug fast, you lot'll help remove Google reviews posted by others that highlight your business negatively. While this approach won't remove all negative reviews, information technology will help you lot turn unhappy customers into happier ones.
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Need help managing your reviews on Google?
At present that you lot know how to remove Google reviews, you can start taking control of your Google Business organization Profile profile and you tin can work on further optimizing GBP to get amend ratings. Past managing negative reviews and offering solutions, you can turn negative reviews into positive ones for your company.
At WebFX, we can help you manage your review contour.
With our squad of over 450 experts, we'll assistance you manage your reviews and respond to negative feedback.
With our review management services, you'll get everything you need to help yous stay on height of your reviews.
If yous're set to starting time getting the almost out of your Google reviews, contact us online or call united states of america today at 888-601-5359 to speak with a strategist!
Source: https://www.webfx.com/blog/seo/how-to-remove-google-reviews/
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